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Retail

Personalized Retail Journeys for Superior Customer Experiences

Boost conversion and sales across every moment, channel, and buying stage.

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Make Shopping Experiences Truly Worth Every Penny

Transform your customers' journey and engage them in authentic, personalized
conversations to boost revenue.

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Multi-Channel, 24/7
Support

Leverage AI-driven chatbots for all-round customer support and rapid query assistance.

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Design Tailored Customer
Journeys with Ease

Create personalized customer journeys with a user-friendly, intuitive interface.

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Optimize Purchases With
Advanced Analytics

Improve the purchase process and enhance user recommendations with advanced analytics support.

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Seamless API
Integration

Enable seamless API-driven integration with existing ERP or retail CRM systems.

Boosting Conversions By
Engaging Users At Every Touchpoint

Smart Ping

Drive Better Engagement With Personalized Interactions

Enhance the shopping experience to foster loyalty through meaningful, tailored interactions across multiple communication channels.

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Grab The Attention Of Prospective Buyers

  • Send interactive, rich media messages (e.g. carousels, videos) to showcase new product launches or seasonal collection.
  • Broadcast trending products, seasonal offers, or special events with direct links to the website or product pages.
  • Offer educational content, like style guides or how-to videos, to spark interest in products.
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Offer A Seamless Shopping Journey

  • Offer real-time support, assisting customers with product details, sizing guides, and stock availability.
  • Send reminders and exclusive offers to encourage customers to complete their abandoned carts.
  • Update customers on their loyalty points, rewards, and exclusive member-only deals.
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Get Those Repeat Customers Everytime

  • Offer live support during checkout to address last-minute questions or concerns.
  • Send instant order confirmations and payment receipts.
  • Update customers on shipping status, estimated delivery times, and any delays.

Explore Other Industries

Travel

From booking to boarding and beyond, create unforgettable travel experiences. Enhance every step of your customer’s journey with smooth, timely, and personalized interactions.

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Automotive

Boost your customer experience with targeted campaigns for vehicle launches and exclusive offers. Streamline buyer's journey with seamless scheduling, detailed car information, and real-time updates.

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Fintech

Turbocharge your Fintech experience with us. Deliver secure and compliant experiences at scale and execute real-time transactions across various communication channels.

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Healthcare

Enhance patient engagement with real-time appointment reminders, updates and payment alerts. Improve outcomes and patient satisfaction with advanced communication solutions.

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EdTech

Enhance student engagement with real-time notifications, personalized learning updates, and seamless communication. Foster a connected and interactive learning environment like never before.

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Logistics

Unlock seamless communication with our UCaaS platform to seamlessly manage orders, scheduling, inventory and last-mile, ensuring smooth client interactions and optimized operations.

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Explore the complete Horizon of our offerings

Enterprise SMS Solutions

Enterprise SMS Solutions

Enterprise-grade solution for the most powerful communication channel.

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Enterprise Voice Solutions

Enterprise Voice Solutions

Cloud telephony-based customized solutions.

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Cloud Contact Center Solutions

Cloud Contact Center Solutions

Omnichannel customer engagement solutions and services.

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WhatsApp Business Messaging

WhatsApp Business Messaging

Automate, broadcast, and manage customer conversations.

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Conversational Al

Conversational Al

Artificial Intelligence/ML-powered virtual assistants.

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Rich Communication Services

Rich Communication Services

The next-generation of messaging and customer communication.

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Enterprise Email Solutions

Enterprise Email Solutions

Reliable and rich media capabilities with responsive design.

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Enhance Customer Interaction With Expert Enterprise Solutions

Transform the way your brand interacts with your customers! Get personalized support and expert guidance on enterprise communication solutions.

Frequently Asked Questions

Smartping’s UCaaS platform consolidates communication channels (SMS, Voice, Cloud Contact Center, WhatsApp, RCS and Email) into a unified platform, enabling retailers to engage customers seamlessly across touchpoints. This integration ensures that retail enterprises can deliver consistent and personalized experience, from pre-purchase queries to post-purchase support.

Retail enterprises can leverage Smartping’s SMS and RCS solutions to send interactive promotional messages, personalized product recommendations, and event reminders. These solutions ensure real-time engagement and enable retailers to measure campaign effectiveness using detailed metrics, optimizing ROI for each campaign.

Smartping’s conversational AI can automate customer service and support, handling inquiries about stock availability, pricing, and product details. With advanced analytics, retailers can identify customer behavior patterns, track order status in real-time, and provide proactive support, driving efficiency and increasing sales conversions.

Smartping’s voice solutions, coupled with automated IVR systems, allow retailers to manage high call volumes efficiently. With AI-powered speech recognition and routing, Smartping helps streamline support processes, reduce operational costs, and enhance customer experience by minimizing wait times and providing fast resolutions.

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