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Cloud Contact Center Solutions

feature-rich cloud calling solution to engage meaningfully

Transform customer interactions with agile, scalable cloud solutions —driving reduced costs and improved ROI.

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Deliver Seamless And Personalized Customer Interactions

Instantly connect with your customers over call and offer personalized support to optimize query resolution. Monitor
your client calls to provide better assistance.

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Automatic Call Distribution

Leverage skill-based and priority-driven call routing and forwarding.

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Advanced CRM

Establish process-specific CRM fields for seamless call handling, along with multiple dispositions.

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Actionable Analytics

Leverage advanced monitoring tools to extract deep insights and drive strategic improvements in operational efficiency and customer engagement.

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Voice Logger

Derive in-depth insights with 100% recording of calls and smooth query-based search.

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Integration With Third-party Apps

Integrate our custom APIs to any third-party CRM/ platform.

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Overflow Handling

Automatically redirect calls to backup agents or external centers during peak times, ensuring uninterrupted customer service.

Our End-to-End Cloud Capabilities

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One Stop Solution For Remote
Call Monitoring And Management

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Robust Security Across Cloud Platform

With state-of-the-art security and protection, Smartping ensures end-to-end safety and integrity
of your cloud call center services.

Enterprise - grade Security

Authorized user rights and masked password inputs.

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Voice Encryption

End-to-end encryption between server and agent for high confidentiality.

Session Handling

Highly-secure access to user reports with admin login.

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Cross-Site Attack

Safeguarding of application against cross-site attacks.

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No Data Injection

Prevention of data injection in the MySQL server.

Explore the complete Horizon of our offerings

Enterprise SMS Solutions

Enterprise SMS Solutions

Enterprise-grade solution for the most powerful communication channel.

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Enterprise Voice Solutions

Enterprise Voice Solutions

Cloud telephony-based customized solutions.

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WhatsApp Business Messaging

WhatsApp Business Messaging

Automate, broadcast, and manage customer conversations.

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Conversational Al

Conversational Al

Artificial Intelligence/ML-powered virtual assistants.

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Rich Communication Services

Rich Communication Services

The next-generation of messaging and customer communication.

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Enterprise Email Solutions

Enterprise Email Solutions

Reliable and rich media capabilities with responsive design.

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Enhance Customer Interaction With Expert Enterprise Solutions

Transform the way your brand interacts with your customers! Get personalized support and expert guidance on enterprise communication solutions.

Frequently Asked Questions

A cloud contact center solution is a web-based service that manages customer interactions through voice channels. It leverages cloud computing technology to provide a scalable, flexible, and cost-effective alternative to traditional on-premises contact centers.

With state-of-the-art security and protection, Smartping ensures the safety and integrity of your cloud call center services. You get authorized user rights, end-to-end voice encryption, and highly secure access to user reports. Our platform also prevents data injection in the MySQL server and offers safeguarding against cross-site attacks.

Yes. Our Cloud Contact Center can integrate with third-party CRM platforms with ease. You get a single sign-in option (SSO) with all leading CRM brands and the option to create a click2call option for agents on the CRM screen. The screen will automatically display relevant customer information on all inbound and outbound calls.

You will get capabilities like skill-based, priority-based predictive routing, and call forwarding, custom APIs for integration to any third-party CRM/platform. You can also monitor calls with 70+ reports and analytics. Other features will include 100% recording of calls and smooth query-based search, customised IVR creator and predictive, preview, and progressive modes of dialling.

A cloud call center allows agents to manage calls and customer interactions from any location with internet access. In contrast, an on-premise call center has physical hardware and infrastructure at the business location to manage customer calls, with in-house maintenance.

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